but Thomson didn't book it Marooned: One reader's pandora bead bracelet cruise holiday never left port after a mix up with Thomson I was aghast when I read your letter.
How could any travel company randomly cancel someone's holiday? The answer, I'm afraid, is that they didn't because you had not booked it in the first place. You and your partner booked a cruise with five other people, which was to be taken in October 2015. Due to one member of the party being taken seriously ill you were, sadly, forced to cancel your trip, losing the deposits of the five others in the process. However, you and your partner asked about having your holiday delayed rather than cancelled. You visited Thomson Travel and inquired about using your deposit towards a cruise which you and your partner would take in May 2016. You were sent a quotation for the new holiday showing a cost of 2,298. And this is where the confusion started. You seemed to think you had booked this holiday. However, at the top of the letter, which was sent to you on February 2, it clearly says 'inquiry quotation'. The first paragraph says: 'This is not confirmation of your booking.' Thomson Travel heard no more from you, and the cruise operator was chasing the money so they tried to phone you. A lady answered your home phone and explained you were on holiday. They left a message with her and also got your partner's mobile number. When this charms for pandora bracelet was not answered, they took the only action they could and left a message. They heard nothing more until you walked into the travel agent's to ask about your holiday and were met with blank stares. As far as they were concerned there was all gold pandora bracelet no holiday because you never pandora bracelet offers booked. A representative from your local Thomson Travel agent will contact you to see if there is anything they can do to ameliorate the situation. YOU HAVE YOUR SAY Every week Money Mail receives hundreds of your letters and emails about our stories. Here are some of the best from our recent story about how tax officials are spying on your eBay and Airbnb accounts to find out how much you're earning... As per usual, the taxman is going after the little man trying to get by in an era of wage freezes and rising food prices. It seems the rich are allowed to get richer while the taxman chases the rest of us for pennies, A. L., Preston. People complain, but we've all called for a clampdown on tax cheats. If we constantly call for everyone to pay their fair share, we can't complain if it happens, K. L., Margate. The taxman is not interested in people who sell some second hand clothes or a bit of jewellery here or there; they are after the people selling 100 bags, 200 coats, 50 jumpers and 30 mobile phones. If you're selling enough that it becomes a business, that is when HMRC will start being interested, H. J., London. I'm sure HMRC could get this information anyway if it wanted to. All HMRC is doing when it releases these stories is try to scare people into paying voluntarily. No doubt some high profile cases hit the headlines, but the truth of the matter is the taxman doesn't have the resources to pursue this on a significant scale, J. R., Keighley, West Yorkshire. It's fair enough the taxman has the proper legal rights to chase people who don't pay their tax. But it doesn't seem to apply to multi national companies that seek to artificially reduce corporation tax bills using overseas companies? We need to change the law so this stops happening, A. S., Hull. My main worry is that HMRC staff will have access to our personal details, bank accounts, passwords and more. How often do we read about briefcases full of customer records being left on trains and in taxis? I hope there are systems in place at HMRC to protect our identities when staff are handling all this information, F. U., Essex. I was an inspector for Customs and Excise when VAT was first introduced. I used to scan the small ads in the local paper for used car sellers. If the same phone number appeared regularly it led us to conclude this was a trade seller, so we would call round to see who he was and if he was registered for VAT. This new operation by HMRC would appear to be an up to date version of that, K. N., East Sussex. When we completed the sale of our home in London on September 7, 2015, we headed off to our new house in Windsor with our removals firm. We arrived at 2pm, the arranged time for completion, only to find the funds for the purchase could not be located by Saga Conveyancing. As a result we were unable to take possession of the new home and the removal firm had to keep our belongings overnight, which incurred additional costs of 2,000.
The following morning, September 8, the funds appeared. We have written numerous times to Saga, and to the conveyancers on both sides, and no one will accept any responsibility for this error. As pensioners we cannot afford this extra expense.
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